Privacy Policy
Ginko and its subsidiaries of affiliates (collectively, “We”. “Us”, “Our”, or “Ginko Labs), respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered application as well as your rights regarding that information.
By using the App, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the App immediately.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide
- Account Information: Name, email address, username, password, and profile details.
- User Inputs: Any text, audio, or image data you enter into the App (e.g., prompts, uploads).
- Payment Information: Billing address and payment details (processed by our secure payment processor; we do not store full credit card numbers).
- Communications: When you contact us for support or feedback.
1.2 Information Automatically Collected
- Device Information: Device model, operating system, unique device identifiers.
- Usage Data: Pages viewed, features used, session duration, error logs.
- Location Data: Approximate location based on IP address (only when necessary for app functionality).
1.3 Information from Third Parties
If you link third-party accounts (e.g., Google, Apple, Microsoft), we may receive basic account profile information from them according to their privacy settings.
2. How We Use Your Information
We use the information we collect for purposes such as:
- Providing and improving the App’s features and performance.
- Personalizing your experience.
- Responding to support requests and communications.
- Processing transactions and preventing fraud.
- Analyzing trends and usage for product improvement.
- Complying with legal obligations.
We never sell your personal information.
4. Data Security
We take security seriously and implement safeguards such as:
- Encryption in transit (HTTPS/TLS) and at rest.
- Access controls and secure authentication.
- Regular security reviews and audits.
However, no method of transmission or storage is 100% secure. You use the App at your own risk.
5. Data Retention
We retain your personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.
- User inputs may be stored temporarily to improve functionality, unless you choose to delete them.
- You may request deletion of your data at any time (see Section 7).
6. Children’s Privacy
Our App is not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected, we will delete it immediately.
7. Your Rights
Depending on your location, you may have the following rights:
- Access, correct, or delete your personal data.
- Withdraw consent for certain data uses.
- Request a copy of your data in a portable format.
- Opt out of certain data processing activities.
To exercise these rights, email us at hello@heyginko.com
8. International Data Transfers
If you use the App from outside the United States, your information may be transferred and processed in countries with different data protection laws. We ensure such transfers comply with applicable legal requirements.
9. AI-Specific Disclosures
- User inputs may be processed by our AI systems to generate responses.
- Inputs may be reviewed by authorized personnel to improve the AI model, but only after removing personally identifiable information.
- We do not use your data to train publicly available AI models without your explicit consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted here with the “Last Updated” date revised. If changes are significant, we will notify you via email or in-app notification.
11. Contact Us
If you have questions about this Privacy Policy or our practices, please contact: hello@heyginko.com
Last Updated: September 3rd, 2025
