Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide

• Account Information: Name, email address, username, password, and profile details.
• User Inputs: Any text, audio, or image data you enter into the App (e.g., prompts, uploads).
• Payment Information: Billing address and payment details (processed by our secure payment processor; we do not store full credit card numbers).
• Communications: When you contact us for support or feedback.

1.2 Information Automatically Collected

• Device Information: Device model, operating system, unique device identifiers.
• Usage Data: Pages viewed, features used, session duration, error logs.
• Location Data: Approximate location based on IP address (only when necessary for app functionality).

1.3 Information from Third Parties

If you link third-party accounts (e.g., Google, Apple, Microsoft), we may receive basic account profile information from them according to their privacy settings.

2. How We Use Your Information

We use the information we collect for purposes such as:

• Providing and improving the App’s features and performance.
• Personalizing your experience.
• Responding to support requests and communications.
• Processing transactions and preventing fraud.
• Analyzing trends and usage for product improvement.
• Complying with legal obligations.

We never sell your personal information.

2.1 Marketing Communications Consent

By creating an account with Ginko, you consent to receiving electronic communications from us, which may include newsletters, product updates, parenting resources, event invitations, and other marketing-related materials. These communications may be delivered via email, in-app notifications, SMS, or other electronic means.

You may withdraw your consent to receive marketing communications at any time by:

• Adjusting your preferences in the app settings;
• Clicking “unsubscribe” at the bottom of any email communication; or contacting us directly at help@heyginko.com.

Withdrawal of consent will not affect your ability to use Ginko’s core services.

3. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service Providers: With trusted vendors who perform services for us (e.g., hosting, analytics, payment processing), bound by confidentiality agreements.
• Legal Requirements: If required by law, subpoena, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you authorize us to share specific information.

We do not share user inputs with advertisers or unrelated third parties.

3.1. Third-Party Marketing

Ginko does not sell or rent your personal data to third parties. From time to time, we may collaborate with trusted partners whose services align with our mission to support families. If you opt in, you may receive information about these partner offerings. You may change your preference at any time in the app settings.

4. Data Security

We take security seriously and implement safeguards such as:

• Encryption in transit (HTTPS/TLS) and at rest.
• Access controls and secure authentication.
• Regular security reviews and audits.

However, no method of transmission or storage is 100% secure. You use the App at your own risk.

5. Data Retention

We retain your personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

• User inputs may be stored temporarily to improve functionality, unless you choose to delete them.
• You may request deletion of your data at any time (see Section 7).

6. Children’s Privacy

Our App is not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected, we will delete it immediately.

Ginko does not knowingly send marketing communications to children under the age of 18. All marketing communications are directed exclusively to parents or legal guardians.

7. Your Rights

Depending on your location, you may have the following rights:

• Access, correct, or delete your personal data.
• Withdraw consent for certain data uses.
• Request a copy of your data in a portable format.
• Opt out of certain data processing activities.

To exercise these rights, email us at hello@heyginko.com

8. International Data Transfers

If you use the App from outside the United States, your information may be transferred and processed in countries with different data protection laws. We ensure such transfers comply with applicable legal requirements.

9. AI-Specific Disclosures

• User inputs may be processed by our AI systems to generate responses.
• Inputs may be reviewed by authorized personnel to improve the AI model, but only after removing personally identifiable information.
• We do not use your data to train publicly available AI models without your explicit consent.

10. Changes to This Privacy Policy‍

We may update this Privacy Policy from time to time. Changes will be posted here with the “Last Updated” date revised. If changes are significant, we will notify you via email or in-app notification.

11. Contact Us‍

If you have questions about this Privacy Policy or our practices, please contact: hello@heyginko.com

12. Stay Connected with Ginko‍

We’d love to keep you updated on new features, expert parenting tips, and resources to help your family thrive. You’re in control — you can turn these updates on or off anytime in your app settings. We’ll never sell your information. Any partner content will be carefully chosen and aligned with Ginko’s mission to support families. Kids will never receive marketing messages — only parents/guardians. You can unsubscribe anytime with one click, or by emailing us at help@heyginko.com. It won’t affect your app experience.

Last Updated: October 8th, 2025