FREQUENTLY ASKED QUESTIONS
Ginko's pricing is designed to be accessible and scalable for clinical practices.
We offer CE credit-eligible training, which serves multiple purposes:
* Provides immediate value to clinicians
* Helps practices understand the digital wellness landscape before full implementation
* Creates buy-in through professional development
Clinicians and practices can access Ginko following training or independently of this. This model ensures that clinicians can integrate Ginko seamlessly into their clinic while maximizing impact and affordability.
Fill out this form to get in touch about partnering!
Ginko supports all screen stages (and we grow with you!)—your child's digital journey begins the moment they first see blue light. We support families with toddlers to teens, giving them personalized guidance for every developmental screen stage.
Today's adolescents spend over 7 hours daily on screens, significantly increasing their risk of anxiety, depression, and sleep disruption due to excessive social comparison, cyberbullying, and dopamine-driven compulsive use, which dysregulates mood, reduces real-world social interactions, and interferes with natural sleep cycles through blue light exposure and late-night screen use.Traditional parental controls often backfire as they can create secrecy and conflict rather than healthy habits. What's missing is trust. Ginko bridges this gap with a kid-approved approach that fosters healthy digital habits without invasive surveillance.
Absolutely—Ginko is designed to be a self-guided, family-friendly digital wellness tool.
We prioritize total privacy with anonymous data, no personal information sharing, and complete transparency. We don't play into the big tech game! If you choose to share your data with your clinician, it will be secured via HIPAA regulations.
tabs)Where Apple and Google offer basic screen time tracking, Ginko provides a holistic approach. We deliver context-rich, age-appropriate insights that help families understand the 'why' behind screen time, not just the 'how much.' Our feature is less about limitation and more about learning, supporting each child's unique digital journey. Backed by medical professionals and research, we offer immediate support for complex digital challenges, with a focus on strength-based learning that highlights each child's unique digital strengths and promotes active versus passive tech consumption.
Currently, Ginko works seamlessly across iOS devices and will be available on Android in the near future!
Ginko’s approach represents a paradigm shift from fear-based restriction to digital flourishing. Rooted in attachment theory, developmental psychology, and cutting-edge digital wellness research, our framework:
* Respects adolescent autonomy with age-appropriate guidance
* Strengthens family bonds instead of escalating conflict
* Builds healthy tech habits through skill-building, not punishment
Developed by addiction psychiatrist Dr. Raghu Appasani and a team of leading clinical advisors, Ginko is more than a monitoring tool — it’s a comprehensive ecosystem for emotional and digital wellness.
Learn more about the research that drives our platform in our Screen Science!
No, we don't provide direct physician consultations. Ginko serves as a bridge to medical care by equipping families and clinicians with tools built on sound clinical principles. Our platform was developed in collaboration with leading doctors and researchers, ensuring that every feature is grounded in behavioral science and developmental psychology.
Our AI delivers personalized, proactive insights, helping families handle digital dilemmas with empathy and expertise. We're here to help you navigate digital challenges together. While Ginko doesn't provide doctors directly, we connect you with trusted clinicians for additional support—ensuring you get the answers you need.
We prioritize youth safety and ethical practices through our comprehensive, multi-faceted approach:
For youth safety and privacy, we build our foundation on de-identified and openly sourced data, which maintains developmental integrity while maximizing privacy protection for families.
Our ethical data curation involves strictly using non-sensitive, ethically sourced information with no identifiable personal data in our training processes, following best practices for digital mental health tools.
The "human in the loop" system distinguishes our approach, combining AI efficiency with continuous professional oversight to ensure all outputs remain accurate, contextually appropriate, and supportive.
Transparency is prioritized through clear communication across our website, in-app disclosures, social media, and PR about how our AI uses data, which builds trust and ensures informed consent.
Finally, we demonstrate our commitment to continuous improvement by regularly updating our approach based on expert feedback and emerging research, ensuring our training methods and interactions maintain the highest standards of care and responsibility in the evolving mental health technology landscape.
YES. We are HIPAA compliant as we implement administrative, physical, and technical safeguards across our platform to protect Protected Health Information (PHI). This includes access controls, data encryption (at rest and in transit), audit logging, secure authentication, HIPAA-compliant hosting, and Business Associate Agreements (BAAs) with third-party vendors. We do not provide clinical or medical services.
Ginko's pricing is designed to be accessible and scalable for clinical practices.
We offer CE credit-eligible training, which serves multiple purposes:
* Provides immediate value to clinicians
*Helps practices understand the digital wellness landscape before full implementation
* Creates buy-in through professional development
Clinicians and practices can access Ginko following training or independently of this. This model ensures that clinicians can integrate Ginko seamlessly into their clinic while maximizing impact and affordability.
Clinicians can generate new revenue by implementing our clinically-validated Problematic Tech Use Screener (CPT 96127). In addition by applying learnings from our clinical training into patient appointments, you can get psychoeducation reimbursement (CPT H2027).
YES. We are HIPAA compliant as we implement administrative, physical, and technical safeguards across our platform to protect Protected Health Information (PHI). This includes access controls, data encryption (at rest and in transit), audit logging, secure authentication, HIPAA-compliant hosting, and Business Associate Agreements (BAAs) with third-party vendors. We do not provide clinical or medical services.
Most practices can be up and running within a week. Our CE-eligible training is under 90 minutes and includes everything clinicians need to start using Ginko with clients.
Yes! Our onboarding specialists provide walkthroughs, and clinicians can access ongoing support through email, chat, or scheduled check-ins.
No. Although we currently do not integrate directly into existing EHR/EMR systems, we will in the future. In the meantime, we have designed a user-friendly web and mobile dashboard that integrates naturally into your clinical workflow.
Yes! Clinicians get access to Digital Vitals summaries, screen time patterns, and goal-setting logs (with consent). This allows for data-informed discussions during sessions and supports collaborative digital goal-setting.
Ginko is designed to be client-centered and non-coercive. We suggest introducing it using motivational interviewing techniques and highlighting autonomy-supportive features (like personalized digital goals). Teens especially appreciate the "no spying" transparency.
Ginko's approach represents a paradigm shift from fear-based digital restriction to evidence-based digital flourishing. By integrating attachment theory, developmental psychology, and contemporary digital wellness research, Ginko provides users with tools that:
* Respect adolescent autonomy while providing appropriate guidance
* Strengthen parent-child relationships rather than creating conflict
* Address problematic technology use through skill-building rather than punishment
* Meet children and adolescents where they are developmentally This research-informed approach by addiction psychiatrist, Dr. Raghu Appasani, and our team of mental health clinical advisors positions Ginko as not just a monitoring tool, but a comprehensive digital wellness ecosystem that supports healthy development in the digital age.
Learn more about the research that drives our platform here (our Screen Science!)
We integrate attachment theory, Erikson's psychosocial stages, cognitive-behavioral principles, and motivational interviewing to support growth across developmental stages and digital behavior change.
Ginko supports all screen stages (and we grow with you!)—your child's digital journey begins the moment they first see blue light! We support families from toddlers to teens, with personalized guidance for every developmental screen stage from 0 to 20 years old.
Each stage features age-appropriate tools, limits, and guidance that match your patient's cognitive and emotional development as they navigate the digital world.
Ginko uses a stage-based approach that grows with your child from ages 3-20:
* Exposure (Ages 3-6):Limited apps with strict parental controls
* Experimentation (Ages 6-10):Creative apps, basic messaging with oversight
* Engagement (Ages 10-16):Social platforms with restrictions, some decision-making autonomy
* Empowerment (Ages 17-20):Greater independence with fewer restrictions
We based our approach on the extensive work of Erik Erikson's psychosocial stages, which provides a framework for understanding key developmental challenges. Our clinical team then applied these stages to understand how digital technology intersects with key developmental challenges:
Our Digital Vitals and Goal Setting features are specifically calibrated to support healthy progression through these stages, meeting adolescents where they are developmentally
Ginko is primarily a prevention tool that helps families establish healthy relationships with technology through education, parenting style guidance, and age-appropriate resources, while also offering some intervention capabilities like crisis response guides, a triage tool, and professional support connections when problems arise.
Our AI delivers personalized, proactive insights, helping families handle digital dilemmas with empathy and expertise. We're here to help them navigate digital challenges together. While Ginko doesn't provide doctors directly nor give medical advice, we connect you with trusted clinicians for additional support—ensuring you get the answers you need.
Currently, Ginko provides broad developmental customization, but we're building add-on packs that address neurodiverse needs, trauma-informed care, and other population-specific concerns.
Ginko complements therapeutic work by promoting digital self-awareness, reducing screen-related stressors, and encouraging healthier routines, giving clients tools to practice between sessions and enhancing therapeutic continuity.
Where Apple and Google offer basic screen time tracking, Ginko provides a holistic approach. We deliver context-rich, age-appropriate insights that help families understand the 'why' behind screen time, not just the 'how much.' Our feature is less about limitation and more about learning, supporting each child's unique digital journey. Backed by medical professionals and research, we offer immediate support for complex digital challenges, with a focus on strength-based learning that highlights each child's unique digital strengths and promotes active versus passive tech consumption.
Help@heyginko.com